Air France aims to make the travel experience of disabled passengers comfortable, safe, and hassle-free by offering mobility assistance. You can opt for booking Air France wheelchair assistance if you require special help due to limited mobility. The airline has a team of dedicated professionals who are trained to provide support and aid to passengers with mobility challenges. With their excellent guidance, you can freely enjoy your journey with your travel partner. Moreover, if you need extra support during your journey, you can get help easily by choosing other special services.
Air France Wheelchair Assistance Overview
The wheelchair assistance offered by Air France will help the passengers to navigate through the airport easily. This service will provide you with compassionate support to make your travel an unforgettable experience.
Air France is committed to providing quality wheelchair assistance to passengers with mobility issues. If you require a wheelchair to board the flight, navigate the airport, or move between connecting flights, Air France has a dedicated Wheelchair Assistance Policy that you should be aware of.
To ensure a smooth air travel experience, it is recommended that you arrive at the airport before your scheduled departure time. You can request wheelchair assistance by filling out the form available on the official website or by the staff of the airline via phone. The Customer Service Agent will present you with the essential information you need to board the plane safely.
If you are carrying the battery of your automatic wheelchair or mobility aid on the plane, you must confirm the permitted watt-hours. However, if your device does not fit, the flight staff will provide you with the required help to accommodate the device in the other compartment.
So, Let the wings of wheelchair assistance carry you towards new experiences where your spirit can soar without any restrictions. Unleash the power of accessibility today, and let your dreams take flight!
Different Kinds of Air France Assistance
Traveling with a disability can be frustrating, especially when you have to wait in long queues at Air France; you don’t have to worry about unnecessary hassles. They provide effortless access to various kinds of wheelchair assistance.
- Pre-Flight Arrangements: To receive wheelchair assistance during air travel, it’s important to inform the Airline in advance. This can be done while booking a ticket or by contacting customer service. Advance notice allows the Airline to make necessary arrangements for assistance throughout the journey.
- Airport Assistance: You can access Air France assistance for moving around the airport also. The staff present at the counter will help you with the check-in and immigration procedures. They will give priority to passengers needing wheelchair assistance during boarding.
- Wheelchair Ramp Assistance: Passengers who can walk short distances or need minimal assistance are offered wheelchair ramp support by Air France to board the plane independently.
- Staircase assistance: Passengers with mobility challenges can receive ambulant or staircase assistance during their travel with Air France.
- In-Flight Assistance: The friendly and well-trained cabin crew will assist passengers with disabilities on the flight, helping them to escort them to their seats and providing necessary aid. If specific seating arrangements are needed, it’s best to inform the Airline beforehand.
Useful Information For Passenger Accessing Air France Assistance
When it comes to comfortable and stress-free travel experiences, Air France provides the best mobility services to all its passengers. Whether you need mobility aid, boarding assistance, or airport navigation support, you just need to keep in mind the following information:
- To request wheelchair assistance for your flight, passengers must notify the Airline at least 48 hours in advance through their official website or customer service.
- It is important to provide accurate information about your mobility needs when requesting help to ensure proper assistance. Be clear if you require a wheelchair for the entire journey or only at specific points and inform the staff in advance.
- To ensure a smooth transfer between connecting flights, it is recommended to request Air France disability assistance for each leg step of the journey and coordinate with staff without any hesitation.
- Arrive early to the airport for check-in and security procedures. For international flights, arrive 2-3 hours before departure time.
- To receive Air France wheelchair assistance, clearly identify yourself and wear clothing or accessories that indicate your need for mobility support.
- Passengers must arrive early to the airport for to complete the check-in and security procedures. For international flights, it is recommended to arrive 2-3 hours before departure time
- There are professionals who can help you with procedures and connect you to the appropriate assistance team.
- You must make sure that you have the required medical documentations needed for identification and accessing the Air France disability assistance.
- You can choose between an electric or manual wheelchair based on needs and communicate any additional requirements such as seat cushions or back support.
- The staff will assist you with security screenings and customs procedures to ensure a smooth process.
- To ensure wheelchair assistance needs are met during flight delays or changes, it’s important to stay in contact with staff for updated information.
How to Book Wheelchair Assistance in Air France?
Passengers needing wheelchair assistance while traveling with Air France can request it through different methods. You can either request assistance while booking your flight or at the airport. Regardless of when you make the request, the airline will make sure to provide you with the necessary assistance to ensure that your travel experience is hassle-free and comfortable.
Online Options
There are two online options available for adding wheelchair assistance when flying with Air France.
Through Website Request
Flyers must follow the below-mentioned instructions for adding wheelchair assistance through the airline’s official website.
All you need to do is visit the Air France website and follow specific steps when you have already booked your ticket.
- Choose “Manage my Booking” or “My Trip”.
- To access your reservation, simply enter your booking reference and last name.
- Choose “Request Special Assistance” or “Add Wheelchair Assistance”.
- Submit a request with the necessary information.
Note: Passengers will get all the information on wheelchair assistance at the official website or at the nearest sales office in the city.
How to Add Wheelchair Assistance Via Air France App?
Users can request wheelchair assistance through the mobile app.
- To manage a booking or trip, simply open the app and log in to your account, then navigate to the appropriate section.
- To request wheelchair assistance for your reservation, locate it and select the appropriate option.
- Then provide the necessary information and send a request.
Offline Options
Air France also offers the offline option to purchase wheelchair assistance under the guidance of customer service agents.
Contact customer service
Passengers can contact customer service representatives through various means.
- Call the customer service number of your country or region by phone
- To contact customer service, send an email to the provided address on the website.
- If you need help, reach out to official social media channels and drop a message with your query.
Visit Ticket Office
For passengers who prefer face-to-face interaction, there is information available on the official website. You just need to enter your city and country name, and the information about the regional office will appear in front of you within seconds. You can freely dial the given or visit the office at the mentioned address to seek help with mobility needs.
Steps to follow:
- Check the website (wwws.airfrance.fr) for a list of ticket offices and their hours of operation.
- To request Air France handicap assistance for your flight, visit the office and speak to the staff.
Can I bring my Wheelchair on board?
Air France allows passengers with moving disabilities to bring wheelchairs that comply with specific rules on board.
- Personal mobility vehicles are not allowed, but two wheelchairs or personal mobility devices can be transported as checked baggage.
- Passengers should book their flight 48 hours before departure and check in at least 2 hours beforehand so the Airline can arrange for transportation and device handling.
Manual Devices
Passengers can bring manual devices such as wheelchairs to the boarding gate as well as to the parked aircraft.
- Flyers will soon receive their electronic devices back upon arrival at their destination.
- Passengers can bring a wheelchair on board as long as it meets certain size requirements, including being no more than 11 inches deep, 37 inches wide, and 35 inches long.
- The wheel diameter must also be no larger than 26 inches, and the cumulative thickness of the wheels cannot exceed 6 inches.
Electric Wheelchairs
Passengers must check in electric wheelchairs and other personal mobility devices as baggage, as they cannot be brought on board. These devices cannot be reclaimed at stopover points unless there are special reasons for doing so. They will be returned with the rest of the passenger’s baggage upon delivery.
Onboard Wheelchairs
- Air France offers onboard wheelchair facilities to passengers who require assistance. They provide two wheelchairs on the flight, and their flight attendants are always available to help those who are unable to move independently. However, passengers using these wheelchairs may face restrictions in using the washrooms. Despite this limitation, Air France is committed to ensuring that their passengers with special needs receive the necessary assistance and support to have a comfortable and safe journey.
- To arrange Air France special assistance, customers can contact their reservations service for help.
Air France is a renowned airline that caters to the requirements of all its travelers, including those with disabilities. The Air France Wheelchair Assistance aim to aid travelers with disabilities and make their journey relaxable and hassle-free.
For passengers who need more information about wheelchair assistance on an Air France flight, there are several resources available online. The Airline provides detailed guidelines on its website regarding what to expect when traveling with a wheelchair. Air France prioritizes accessibility and inclusivity in its operations, providing excellent services to ensure everyone has an enjoyable flying experience.
Frequently Asked Questions (FAQs)
According to Air France wheelchair policy, You can check your wheelchair as baggage with most airlines. It will be returned to a specific area upon arrival, either at the regular or oversize baggage claim, depending on where it was checked in.
An airlines provide support for disabled passengers, such as accessible toilets, changing rooms, buggies, and hover buses to assist with navigation.
When arriving at the airport, locate an assistance point either inside or outside of the terminal. These points are identifiable by a disability-related logo and have a buzzer or telephone to call for help if no staff is present.
Wheelchair users require a suitable wheelchair that provides postural support, which varies depending on individual needs. The backrest, cushion, footrests and armrests offer the necessary support when adjusted to fit the user’s size.
Flying with a wheelchair or other assistive device is free for up to two items, in addition to checked bags and medical equipment. Additional charges may apply for checking more than two devices or those used for sports.
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