EasyJet Cancellation Policy

EasyJet only allows free cancellations within a tight 24-hour period of booking (minus a small admin fee); otherwise, standard fares are non-refundable, but you can generally amend your flight or claim a refund if EasyJet cancels your flight.

Here is the comprehensive, current list of EasyJet cancellation policy, fee structure, refund options, and information about booking cancellations and refunds.

What is easyJet’s Cancellation Policy?

EasyJet’s cancellation policy depends on when you cancel and why the airline cancels. You can cancel for a refund within 24 hours of booking without paying anything. 

• If you cancel within 24 hours of booking, you may get a refund of your fare and any extras you purchased from EasyJet (such as baggage or seat selection charges), subject to a cancellation fee. However, you cannot cancel within 2 hours of flight departure, even if you are still within 24 hours of booking. 
• For cancellations after 24 hours, EasyJet usually does not refund its standard fares, meaning you will not get your money back if you cancel. Your only option is changing your flight date, time, or route for a change fee plus any applicable fare differences. 
• If EasyJet cancels or changes your flight, you’re entitled to your money back or a change to another flight without any extra payment to EasyJet.

What Is EasyJet’s 24-Hour Cancellation Policy?

EasyJet has a 24-hour cancellation window. In simple terms, if a passenger requests cancellation within this period, they can cancel their ticket. In this case, the company will deduct a fee from the refund amount.

• If you cancel within 24 hours, you can get back the cost of the ticket and any extras. However, you will still need to pay a cancellation fee.
• The cancellation fee generally works out to around £49 when you book online and about £55 if you cancel through customer service. Fees may vary by market.
• You cannot cancel your ticket less than 2 hours before the first departure of the flight, whether you cancel within 24 hours or not.

Therefore, don’t think of the cancellation option as a true cancellation option, as only part of the cost will be refunded.

Is it Possible to Cancel a Flight on easyJet?

Yes, you can cancel or change your EasyJet booking online or by calling the phone assistance service. However, whether you receive a refund depends on the timing and reason for cancellation.

• Through EasyJet’s official website using Manage Bookings.
• Through EasyJet’s application.
• Through EasyJet’s customer service by phone, especially in the case that you cannot manage your booking online.

However, refunds are very limited and usually apply only if you cancel within 24 hours or if EasyJet cancels the flight.

Cancel an EasyJet Flight Ticket Online

EasyJet offers online booking on its website and mobile apps. Check the refund amount and any charges before you authorize the cancellation.

• Visit easyjet.com and select “Manage Bookings”, or use the EasyJet mobile app.
• Sign in using the email address and password that you used to make your booking, or enter your booking reference number and last name.
• Select the booking to cancel, then review the options.
• If you are less than 24 hours after booking and more than 2 hours before departure, click the cancellation link and follow the instructions.
• Review the refund summary, fare refund, covered extras, and the applicable cancellation fee.
• Confirm the cancellation and check the confirmation email for details about the cancellation and refund.

Tip: If a travel agent or other third party arranged the booking, you should normally cancel it through that source, not directly with EasyJet.

Cancel Within 24 Hours

EasyJet offers a 24-hour cancellation option for certain bookings made directly with the airline, subject to its applicable terms and conditions.

• For more information, go to easyjet. com and then open “Manage Bookings”.
• Log in: Sign in or input your booking reference and last name. Select the booking and confirm you are within 24 hours of booking and more than 2 hours from departure.
• Press “Cancel” and follow the on-screen prompts.
• Check the refund amount (including fare and extras, if eligible) and the penalty fee.
• Press “Confirm” to cancel and save the email confirmation. You can also use the EasyJet refund tracker to track your request.

Change Your Flight After 24 Hours

After the 24-hour period, easyJet generally allows passengers to change their flight subject to applicable change fees and fare differences. Available options depend on the type of booking and how close the change is to the scheduled departure.

• Access “Open Manage Bookings” on the EasyJet website or app.
• Select your booking and click on the “Change flight” button.
• Choose the new date/time/route for your reservation. Normally, you can make changes up to 2 hours before departure.
• Check the relevant change fee and the difference between the original and the new fare(s).
• If you need to make a change, pay the remaining fare to reach the full fare. If the new fare is lower, the excess fare is generally non-refundable.
• Watch for the revised itinerary in your email once the change is approved.

Call EasyJet customer service for more complex changes, such as multi-passenger bookings, changes more than 6 days before/after the date, or special-assistance requirements.

Cancellation Rules by Fare Type and Options

EasyJet flights typically have non-refundable standard fares, but some fare bundles or optional benefits offer flexibility for changes. Exact cancellation and change rules depend on the product purchased and the terms that come with the booking

Standard fares (most EasyJet tickets)

Standard EasyJet fares are typically non-refundable after the 24-hour cancellation period, so if you need to make changes, modifying the booking is usually the only option besides canceling the ticket. 

• Refunds: You won’t receive a refund if you cancel a standard fare after 4 hours. 
• Changes: You can usually change the flight’s date, time, and route using the Manage Bookings tool. 
• There is usually a change fee for every passenger and every flight. 
• If the new flight’s price is lower than the previous one, the difference is not refunded, and the change fee applies.

Flexi / Inclusive Plus / Business-Style Fares

EasyJet offers more flexible fare packages that can give customers added benefits if plans change. These packages focus on greater flexibility for flight changes, rather than cash refunds.

• These fares often include one free flight change under certain conditions.
• Although these fares are generally non-refundable, certain flexible products may allow you to receive credit instead of cash if the flight is canceled.
• Exact benefits depend on the fare type and route; customers should review the terms at booking and in the Manage Bookings section.

Package Holidays (EasyJet Holidays)

When booking holidays with EasyJet Holidays, cancellation policies differ from those for regular EasyJet flights. Cancellation fees depend on how close you are to the trip and the terms of the tour you booked.

Fees can increase as the departure date approaches, which may mean forfeiting the deposit and incurring higher cancellation fees.

What is the EasyJet Cancellation Fee?

The primary EasyJet cancellation fee applies when you cancel an eligible booking within the 24-hour cancellation window. Because longer-period fares are usually non-refundable, you may need to change flights rather than cancel, which carries a separate change fee.

• Cancellation online: about 49 per passenger upon cancellation within the relevant 24-hour window.
• Cancellation (by customer): in 3.5 cases1 average fee of approximately:

Usually, there’s no separate cancellation fee after 24 hours, since the standard rates are usually non-refundable. If the passenger decides to make a new booking instead, the change fees are: per passenger and destination.

The change fee will vary depending on how far in advance you make your change and whether you make it online or through customer service. Typical fees are about 30-54 or more, plus any difference in fare.

Since fees vary by route, time, market, and currency, refer to EasyJet’s current Fees & Charges information before you finalize a cancellation or modification.

Also Read: JetBlue Cancellation Policy. 

Are EasyJet Flights Refundable?

In most cases, EasyJet standard fares are not refundable once outside the free 24-hour cancellation period. Your options depend on when you cancel and whether the airline has canceled or altered your flight.

• Standard fares: usually non-refundable after a 24-hour cutoff. You will normally forfeit the fare on a voluntary cancellation. With these fares, you can still change the flight.
• Within 24 hours of booking: You can cancel and get a fare refund and any applicable extras, minus the cancellation fee.
• If EasyJet cancels your flight: If your flight is canceled by EasyJet, you’re entitled to a full refund to the original form of payment (regardless of fare type).
• Flexible fare bundles: You may have free or discounted amendments on products like Flexi or Inclusive Plus. Cancellation, however, might give you travel credit rather than a cash refund, unless you qualify for a refund due to the travel situation.

What is EasyJet’s Refund Policy?

EasyJet’s refund terms and conditions depend on two factors: when a booking is canceled and who cancels it. It distinguishes between a voluntary cancellation, which occurs after the first 24 hours, and a flight canceled and/or delayed by EasyJet.

• Cancellation up to 24 hours after booking: You will be refunded the fare and the extras purchased directly, minus any applicable cancellation charge.
• Voluntary cancellation during 24 hrs or after: most normal fares are non-refundable. Certain flexible products may be subject to a travel credit instead of a cash refund.
• EasyJet cancels or alters your flight in a material way: as above, you can choose a full refund to your original payment method or rebooking free of charge.

EasyJet advises that refund amounts are usually processed within 7 days, but your bank or payment provider may take longer to update your account. Refunds are usually paid in the same currency used for the booking. 

Refund Process if EasyJet Cancels Your Flight

When EasyJet cancels a flight or makes a material change to your flight, you may have more options than if you cancel voluntarily. Depending on the circumstances, you may be entitled to a refund, rebooking, and some forms of assistance.

• Full refund: You may request a refund of the unused portion of your ticket to the original payment method.
• Free rebooking: EasyJet may rebook you to the next convenient departure free of the usual additional change charge.
• Care and assistance: Depending on your situation and the duration of the disruption, you may be eligible for food and water, communication facilities, and, if an overnight stay is necessary, hotel accommodation and transportation.
• Payment for UK/EU Regulation 261 compensation: In some cases, you may be paid when a flight is canceled if it was within the airline’s control and the notice was “short.” The amount payable depends on the distance traveled between origin and destination, the airline, and the notice period.

A ticket refund does not cover compensation and is not guaranteed for all cancellations. Whether you are entitled to compensation is based on the context of the disruption.

If You Cancel Your EasyJet Flight

How much you can claim back after canceling an EasyJet booking is contingent on the timing of the cancellation; whether you purchased a flexible or restricted fare; and whether you are liable for any charges following the cancellation. With standard fares, the fare is usually non-refundable after the first 24 hours.

• Cancel within 24 hours of booking: If you cancel more than 2 hours before departure, you should be entitled to a refund of the fare plus any cashback/relevant extras, less the cancellation fee.
• Cancel after 24 hours on a normal fare: this means you probably won’t get a cash refund, and you may lose the fare. They may change the flight instead (change fees and the new fare will apply).
• Flexible fare packages: possible zero or discounted fees for changing a flight, with cancellation resulting in travel credit, not a cash refund.
• If EasyJet cancels the flight: the most common options are a full refund and a free rebook; care and compensation may be offered.

Special Situations: Illness, Bereavement, and Other Exceptions

Some exceptional personal circumstances may affect your travel arrangements but will not necessarily apply the EasyJet standard fare conditions. Kindly refer to our FAQs to see whether insurance, flexible booking options, or discretionary aid may be relevant.

• Illness or personal emergencies: fares are usually not refundable after 24 hours if you cannot travel due to illness or a personal emergency. If you’ve paid for cancellation protection or travel insurance, you may be able to claim on a policy.
• Bereavement- for compassionate reasons: EasyJet will consider requests on merit for several reasons, and this does not imply the ticket is refundable under the fare rules. Speak to customer services, provide a copy of the documentation, and ask about alternatives like a change, credit, or discretionary assistance.
• Government tax/fees: you may also be eligible for a refund of some government tax/fees even when the fare is non-refundable. You can check the procedures on the EasyJet website.

For unusual or exceptional situations, consult EasyJet’s most recent Help Center advice or call customer services for prior approval before canceling any booking.

How to Check Your EasyJet Refund Status?

Once you submit an eligible refund, EasyJet offers a refund tracking system so you can confirm your claim has been processed. If you have your booking details, it will be easier to find your claim.

• You can monitor the status of your refund by using EasyJet’s ‘Track my refund request’ page.
• You will usually require your booking reference and the email address you booked with.
• Proposed refund timeframe: Refund requests that meet the criteria will be processed within 7 days of receipt, although your bank may need more time for the funds to reach you.

If you booked through a travel agent or another third party, please contact them for refund updates rather than EasyJet.

Conclusion

EasyJet cancellation rules can be complicated and depend on when you cancel and whether you cancel of your own free will or the airline cancels your ticket. As a rule, standard tickets are not refundable after 24 hours, so if you book a flexible fare, you may be eligible for a refund within this period; if the airline cancels your flight, you may receive a refund or free rebooking.

Frequently Asked Questions!