JustFly allows flyers to request flight cancellations, but the applicable terms depend on the booking and ticket conditions. JustFly currently states that its bookings are generally non-refundable, while cancellation or administrative fees may apply when a cancellation is processed. This guide explains JustFly’s cancellation policy, including the 24-hour rule, any fees, how refunds work, and the steps you need to take to cancel.
JustFly Cancellations Policy: Quick Summary
Here’s a quick rundown of JustFly’s cancellation and refund policy:
- JustFly 24-hour cancellation: If your booking meets the airline’s requirements, you might get a full refund if you cancel within 24 hours of booking. However, JustFly’s own cancellation fees will still apply.
- Fees: JustFly charges a fee in addition to any airline penalty. These fees are per person and per ticket, and you generally can’t get them back.
- Extended Cancellation Policy: For an extra $19.99 per person, you can get coverage that waives JustFly’s standard cancellation fees within the first 24 hours.
- Airline-canceled flights: You are generally entitled to a refund or rebooking.
- How to cancel: You need to go through JustFly, either by logging into your account or contacting customer service, instead of contacting the airline directly.
What is the Cancellation Policy for JustFly?
JustFly cancellation policy consists of airline fare rules specific to JustFly. JustFly must follow airline policies, rules, and constraints, so what you receive back depends on the fare type, the airline itinerary, how early you cancel, and more.
When you cancel on JustFly, you must cancel before your flight’s scheduled departure, or you may lose your entire fare.
However, if you booked two one-way tickets instead of a round-trip ticket, each one-way ticket is subject to its own penalties and rules. Canceling one leg of the trip will not affect the other leg.
JustFly Cancellation Policy 24 Hours
Justfly 24-hour cancellation regulation allows cancellation within 24 hours of purchase under applicable airline and booking conditions. Eligibility can depend on the airline, fare type, route, and timing of the reservation, so passengers should check their booking terms before canceling.
What is the prevailing practice? Under U.S. Department of Transportation regulations, airlines must allow free cancellation within 24 hours of ticket purchase. Most major travel agencies follow this even though they are not required to. JustFly’s cancellation policy allows a refund as long as you purchase the ticket at least a week before departure.
How JustFly is different: Although JustFly allows cancellation within 24 hours, it imposes a cancellation fee. So, while the JustFly 24-hour cancellation policy allows a refund of the ticket price, a costly commission may apply unless the customer bought an extended cancellation service.
When might the 24-hour policy not protect you:
- The airline treats the fare as non-refundable from the moment of purchase.
- The booking is very close to departure (under 7 days).
- It’s a group, contract, or promotional fare.
- The ticket has already been used or partly flown.
After you cancel: JustFly states that if you make a booking and then cancel on the same day, the authorizations on your card are pending returns (presumably these would be released within a period of 3-7 working days, and this time period largely depends on your bank; yet prepaid cards tend to keep them longer).
JustFly Extended Cancellation Policy
This is JustFly’s paid protection for the 24-hour window.
- Cost: $19.99 per passenger, added at booking.
- What it does: lets you cancel within 24 hours without JustFly’s standard administrative cancellation fees.
- What it doesn’t do: it doesn’t override the airline’s rules. If the airline doesn’t refund the fare, the add-on won’t create a refund.
What it doesn’t do: it doesn’t override the airline’s restrictions. Even the add-on cannot generate a refund if the airline refunds the fare as refundable less fare non-refundable.
Its value depends on how likely you are to change your mind. If you’re sure about your booking, you likely don’t need it. For an uncertain booking, compare the $19.99 per person fee with the cancellation fee.
Also Read: British Airways cancellation policy guidelines
How to Cancel Justfly Flight?
You can typically submit a cancellation request through the website or by contacting customer service, depending on your fare rules and booking conditions. Before you submit a cancellation request, make sure you understand the rules and any penalty fees that may apply to a refund.
- Collect your details: You’ll need your booking confirmation, booking reference, and the email you used to book.
- Log in/support: JustFly states that you can re-book either through customer support agents or through “My Bookings” on the website. The same applies to cancellations. Since menu names can change, use the latest version.
- Rules: Retrieve fare rules and fees. Confirm if your fare is refundable, if an airline penalty exists, and what is Due to JustFly.
- Ensure you cancel: Submit the request and keep the confirmation email.
- Follow up on your refund: Watch your bank or credit card statement in the weeks that follow, and contact JustFly in writing if the amount isn’t showing up.
Tip: Not just the airline. Since JustFly has the booking, communicate through JustFly so they file the refund correctly.
JustFly Canceled Flights Situation
In the case that your airline cancels your flight booked on JustFly, you will typically have the option to either request a refund or fly a different flight. These options may vary by airline policy and fare policy.
- Refund: Request a refund for the untravelled part of the ticket to the original payment method.
- Rebooking: Reschedule on a different flight, potentially through JustFly.
Since the seller is JustFly, direct any inquiries to JustFly and watch for schedule-change notices from the airline itself (through its app or email). The fee is often eliminated or greatly reduced when the airline is to blame (be sure in writing before agreeing to pay).
What are the JustFly Cancellation Fees?
JustFly starts charging from $75 for domestic routes. JustFly’s fee is in addition to the airline’s administrative fee. The currently listed fees are:
| Route type | Reported JustFly fee (per passenger) |
| Domestic (within the U.S.) | About $75 |
| U.S.–Canada | Reported at $125 |
| Other international | Up to $200 |
| Extended Cancellation add-on (optional) | $19.99 |
What is the JustFly Refund Policy?
A deposit must be paid. Refunding is available or not based on whether the fare is refundable and who cancels the ticket.
- Refundable fares: your refund should be credited back to your original method of payment minus any expenses charged by JustFly and any penalty assessed by the airline.
- Non-refundable fares: In some cases with the airline, you may be able to cancel with no refund and apply the ticket value toward a future ticket with the same airline by the same traveler. When travel credits are issued, fees for changes, refunds, and cancellations made through JustFly still apply.
- Service charges: charges JustFly earns for providing its services are mostly non-refundable.
- Timing: most of the time, refunds take weeks, not days. The airline must cancel your booking, and your bank must post the credit. Keep your confirmation emails with your cancellation dates.
Can I Cancel a Justfly flight and get a refund?
Yes, you may be able to cancel a JustFly flight and get a refund, depending on the fare type you purchased, how soon after booking you cancel, and the reason for canceling. You could get back a different amount of money and pay different fees, depending on the airline.
- Cancel within 24 hrs. A refund may be possible; however, JustFly may still deduct a fee unless you opted for the extended cancellation add-on.
- You have a refundable fare. Before the flight, you may cancel and still receive an eligible refund, less fees.
- The airline cancels your flight or makes a significant schedule change. Under U.S. enforcement rules, passengers are entitled to a full cash refund when an airline cancels a flight or makes a significant schedule change, and the passenger refuses the alternative, for flights to, within, or from the United States.
- You took out travel insurance, which provides your reason. Make sure you understand which reasons are covered and which are excluded in the policy.
Traveling on a restricted or promotional ticket, canceling after 24 hours, or not traveling will decrease your chance of receiving cash back.
Tips to Get the Most Out of JustFly Cancellations
Pre-cancellation actions can prevent unnecessary purchasing errors and complications when claiming a refund, while also saving money. These simple steps before canceling an order can be very beneficial. Always read the user’s terms and conditions, and keep copies of your cancellation application details as a backup.
- Time is of the essence. If you request a refund within 24 hours, you’re more likely to get one.
- Read the fee before you pay. See the fare rules and cancellation fee on the confirmation screen.
- Only choose the add-on if you really want it. The extension to the cancellation policy is not compulsory.
- Keep a paper trail. Save all e-mails, chat logs, reference numbers and any other relevant information.
- Question your card issuer. If a charge appears incorrect or a refund never shows up, your card issuer will review it after giving JustFly a chance to rectify the situation.
JustFly Cancellation & Refund Policy: Complaints & Reputation
JustFly has faced consumer anger over cancellation charges. In 2019, the San Francisco City Attorney sued JustFly and its affiliate FlightHub, stating, among other things, that the site tricked people into thinking they could cancel for free within 24 hours while applying hidden charges per flight of between $75 and $200.
These were allegations in a lawsuit. The company’s T&Cs do disclose these fees, but not very clearly, which is why you should always read the fee stipulation before handing over your money.
Conclusion
Booking through JustFly can be cheaper on the fare, but you are dealing with a middle person, and to cancel, you have to follow two sets of rules. The airline determines whether your ticket is refundable, and JustFly passes the fee along.
The 24-hour period is your most likely time frame to get a refund. Even then, JustFly’s terms state that a booking is eligible for a full fare refund if canceled within 24 hours, though Section 14 fees will still apply. The optional Extended Cancellation Policy ($19.99 per passenger) lets JustFly bridge that gap.
Frequently Asked Questions!
It’s a hybrid of the airline’s fare rules and JustFly’s service fees. Your ability to get a refund is based on your fare class, route, and how early you withdraw. Cancel before your flight to avoid forfeiting the total value.
Yes, but it is not free at the baseline. You may get a refund if you do not use it within 24 hours of making the transaction (exceptions apply, depending on the airline). Still, JustFly will charge a cancellation fee unless you purchase the Extended Cancellation Policy. Non-refundable special or group fares are likely non-refundable.
Log in to “My Bookings, ” access your booking, and select Cancel Booking. The screen will display the options available to you (e.g., refund or cancel without refund). You can also contact the JustFly customer service team. You will need your booking reference and flight details.
In some cases, you may receive a refund (per the conditions of a refundable fare within the allowed 24-hour period or if the airline cancels or changes your flight). With a non-refundable fare, you are given an airline credit, less the fees.
Reported fees range from about $75 (on some international routes) to as high as $200 (on some international routes), per passenger, net of airline penalty. Actual fees vary by time, so verify in Section 14 of the terms.
Typically no. JustFly fees are typically per passenger and per ticket and are generally non-refundable.
As shown, it costs $19.99 per passenger. It aims to eliminate JustFly’s standard cancellation fee if done within the first 24 hours, but it does not override schedule changes made by the airline.
If the airline cancels, you can claim a refund or rebook. Contact JustFly first because they will have your booking, and also keep an eye out for airline notices.
It depends on the airline and your bank, and it can take a few weeks. Same-day cancels tend to be pending charges that expire in a few business days.
It varies. If you bought separate one-way tickets, each ticket has its own fare, print, and fees, but a round trip is generally considered one ticket. Check the fare rules or contact us before canceling part of the trip.
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