You can check in online using the Viva Aerobus Online Check-In Portal or through their mobile app.
Viva Aerobus, Mexico’s low-cost carrier, lets passengers check in in three ways: online through the website or app, at a self-service kiosk, or at the airport counter. Which option you should use, and how much time you have, depends mainly on your fare type (Zero, Light, or Smart) and whether your flight is domestic or international.
How does Viva Aerobus Check in Policy Work?
Viva Aerobus check-in online and offline options are available depending on your route and fare type.
- Online Check-In: May open up to 72 hours before departure.
- Smart Fare: Some domestic Smart fare bookings may open online check-in earlier.
- Airport Check-In: Counter closing times vary by domestic and international routes.
- Cutoff Times: Airport counters can close from about 45 minutes to nearly 2 hours before departure, depending on the flight.
- Check Before Travel: Confirm the exact check-in deadline on your booking or Viva Aerobus’ official website.
Also Read: Alaska Airlines Check In policy
Ways to Check In With Viva Aerobus
Viva Aerobus offers several check-in options, letting passengers check in online or at the airport.
Online (Website or App)
The fastest option for most travelers is through its website. Log in with your last name and reservation code, confirm your details, and download a digital boarding pass- no line, no counter.
Self-Service Kiosk
Available at many of the airports Viva Aerobus serves. Kiosks let you check in, print a boarding pass, tag checked bags, and pay any outstanding baggage fees without waiting for an agent.
Airport Counter
Staffed check-in for travelers who can’t check in online, need document verification, or fall into one of the categories below that require in-person check-in.
How to Check In Online For Viva Aerobus Flights?
Keep your reservation code and last name ready before you start.
- Go to the Viva Aerobus website or open the mobile app.
- Select My Booking.
- Enter your last name and reservation code.
- Select which passengers on the reservation are checking in.
- Confirm or add a seat selection and any extra baggage.
- Download your boarding pass, save it to your phone or print it.
How to Check In at the Airport?
Arrive early enough to complete check-in, baggage drop, and security before the airline’s cutoff time.
- Arrive with enough buffer time before departure (see the timing table below).
- Head to the Viva Aerobus counter or kiosk area at your departure terminal.
- Present your ID (or passport for international travel) and reservation details to the agent.
- Drop off any checked baggage and pay applicable fees if you haven’t already.
- Receive your printed boarding pass.
When Airport Check-In Is Required?
Online check-in isn’t available to every traveler. You’ll need to check in in person if you’re:
- Traveling while pregnant, recovering from recent surgery, or carrying special medical baggage
- Flying with a disability or reduced mobility
- Traveling with a pet
- Required to report biological or legal status information to the airline
Check-In Timing by Fare Type
Viva Aerobus flight check-in times can vary by fare, route, and airport.
| Category | Zero | Light/Switch | Smart |
| Domestic Online Check-In Opens | 24 hours before flight | 72 hours before flight | 10 days before flight |
| International Online Check-In Opens | 24 hours before flight | 24 hours before flight | 24 hours before flight |
| Online check-in closes | 50 min before departure (Domestic) 70 min before departure (International) | 50 min before departure (Domestic) 70 min before departure (International) | 50 min before departure (Domestic) 70 min before departure (International) |
| Recommended Domestic Arrival | 2 hrs before | 2 hrs before | 2 hrs before |
| Recommended International Arrival | 3 hrs before | 3 hrs before | 3 hrs before |
Note: Exact cutoff times can shift by airport and route. The times on your confirmation email apply to your flight.
Viva Aerobus Check-In Fees
Online or app check-in is free, while an airport counter may charge a service fee in some cases.
| Check-In Method | Fee / Cost | Notes |
| Online / App Check-In | $0 (Free) | Free for Zero, Light, and Smart fares. |
| Airport Counter Check-In | Free to 150+ MXN ($10 USD) | A service fee may apply for counter check-in or boarding-pass printing. |
Viva Aerobus Baggage and Seat Selection Fees
Viva Aerobus check-in baggage and seat benefits included with the flight fares vary by Zero, Light, and Smart.
| Category | Zero | Light | Smart |
| Personal Item (18 × 14 × 8 in) | Free | Free | Free |
| Carry-on Bag | $561 MXN online; up to $2,798 MXN at the gate | Free up to 10 kg | Free up to 15 kg |
| Checked Bag (up to 25 kg) | $922–$1,950 MXN online | $922–$1,950 MXN online | One bag free up to 25 kg / 55 lbs |
| Seat Selection | Random seat is free, while a selected seat starts from $398 MXN | Random seat assigned free, or from $398 MXN to select a seat | Standard Seat is free. |
VivaAerobus check-in baggage fees are bundled into Smart fares; Zero and Light travelers pay a fee, which is generally cheaper if purchased in advance online rather than at the airport.
If your travel plans change before check-in, you can also review the Cancellations Policy to check whether your fare is eligible for cancellation, changes, or a refund.
What Documents Do I Need to Bring for Check-In?
The documents needed depend on whether you are traveling within Mexico or on an international itinerary.
- A valid government-issued photo ID for domestic travel within Mexico.
- A valid passport (and any required visa) for international flights.
- Your reservation code or booking confirmation, if checking in at a counter or kiosk
Tips for a Smoother Check-In
A few simple steps can make VivaAerobus web check-in or airport check-in easier, especially if you have a tight airport schedule.
- Check in online as early as the window allows; it locks in your seat and avoids day-of surprises.
- Check your bag weight before you leave to avoid extra baggage fees.
- Screenshot your boarding pass in case airport WiFi is spotty.
- Bag drop cutoffs are typically tighter than the general check-in window, so don’t wait until the last minute if you’re checking luggage.
- Double-check your fare type before assuming what’s included; Zero, Light, and Smart carry very different baggage and seating allowances.
Frequently Asked Questions (FAQs)
Online check-in opens up to 72 hours before departure, though the window can vary by fare and route.
Checking in online is free. Counter check-in may incur a fee in some cases, so online or kiosk check-in is usually cheaper.
Yes. Seat selection is included with a Smart fare and available for an additional fee on Zero and Light fares.
Yes. Counters and kiosks are available at every airport Viva Aerobus serves, though counter check-in may cost more than online check-in.
Plan to check baggage at least 2 hours before a domestic flight and 3 hours before an international one, and confirm the exact cutoff on your booking.
